How to fix cracked iPhone Duo screen

iPhone Duo Just released but has encountered a screen error that makes many people disappointed. Here it is How to fix cracked iPhone Duo screen due to Apple propose.

After the iPhone Duo was released to the market, information about broken screens began to appear online. Apple has noted the issue and confirmed that it is investigating the cause. Currently, iPhone Duo owners experiencing the above error are recommended to bring the device to the nearest Apple Store for support.

Stop folding and unfolding your phone

The first thing you should do is stop closing and opening your iPhone Duo when not necessary. Apple’s official guide on how to troubleshoot hinge problems on the iPhone Duo also recommends that users check for problems such as: strange noises, hinges that are stiff, misaligned, or have obvious signs of damage.

Do not force the hinge if it feels stiff, makes unusual clicking or cracking sounds, or cannot close completely. Apple reminds users to avoid letting sand or dirt get into the hinge. Also, you should not press directly on the crease on the screen or try to force the two halves of the device together.

When not in use, place the phone on a flat surface. If the white streaks on the screen become more obvious, the hinge shows signs of damage, or the device becomes unusually hot, stop using it and contact Apple.

Record any damage

Before contacting Apple, take a photo of the cracked iPhone Duo screen. You should take photos of the center crease, the entire inner display, the outer display, and the hinge from various angles. If you see white or green lines, screen flickering, or dead pixels, take a photo of those signs as well.

You should also record a short video if the screen changes or flickers, as long as it doesn’t require you to repeatedly open and close the hinge. Please retain your purchase receipt, order confirmation and any related service records.

When talking to Apple support, describe exactly what happened. For example, clearly describe whether the crack appeared during normal use, because you dropped the phone, or because you heard a cracking sound coming from the hinge.

Back up data on iPhone

A cracked screen doesn’t mean the phone will stop working immediately. However, internal damage can cause problems that make it difficult to access your data.

If the screen is still usable, back up the data on your iPhone Duo to iCloud or a computer. Wait for the backup to complete before sending the device for repair.

Do not attempt to repair or remove the screen protector yourself

Although Apple has published an official repair guide for the iPhone Duo, you should not open the device or attempt to repair the internal screen yourself.

First of all, folding screens are inherently extremely fragile, and the presence of hinges makes repair much more complicated. Pulling the screen, inserting tools into the hinge, or pressing hard on the fold can turn a minor problem into serious damage, requiring higher repair costs.

Don’t arbitrarily peel off the coating on the internal screen just because it looks damaged; This protective layer is different from the screen below. Additionally, keep the hinge away from sand and debris, and use a soft, lint-free cloth to clean accessible surfaces.

It’s worth noting that according to Apple, hinge issues cannot be fixed with software, so restarting, updating, or factory resetting the iPhone will not resolve a hinge-related mechanical failure. If the screen is cracked or the hinge shows signs of damage, bring the device to the nearest Apple Store for inspection, warranty, and return if you have all the necessary documents.