Instructions for retrieving VNeID account password

VNeID is an application for managing residential data and electronic identification accounts including important information and personal documents of Vietnamese citizens. Although users can log in to their VNeID account using Face ID or fingerprint, if they do not use it often or have not logged in to the application for a long time, VNeID will ask the user to re-enter the password.

If you don’t remember your password, people will ask you to reset your VNeID password by using the forgot password feature. In this article, let’s find out How to retrieve personal identification account password in VNeIDhelping users recover their passwords and continue using the application.

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Table of Contents

How to retrieve VNeID account password

Quick guide

Open the VNeID application on the device > click Forgot password > enter Personal identification number and Phone number > select Authentication method > press the button Send request > Complete personal information and press Continue > enter OTP authentication code > setup new password > press the button Confirm > proceed to log in again with the new password.

Detailed instructions

Step 1: Open the VNeID application on the device and click Forgot password on the login interface.

Step 2: In the Forgot password interface, enter Personal identification number and Phone number yours. Then choose 1 of 2 authentication methods: Enter authentication information or Authenticate with NFC using a chip-embedded CCCD card. Keep pressing Send request.

Step 3: Complete personal information including Full name and birth name, Date of birth and CCCD card issuance date. Then click Continue.

Step 4: Enter OTP code Just sent to my phone number.

Step 5: At page Set up passwordenter new password and press Confirm to complete the retrieval of the identification account password on VNeID. Finally, everyone just needs to log back in with the new password they just set to continue using VNeID to control important personal information and documents.

Some points to note when retrieving your VNeID account password

Use the correct registered phone number: When retrieving the password, users need to enter the correct phone number used to register for a VNeID account. This is important information for the system to send an authentication code (OTP) to verify identity. If you use a different phone number, you will not be able to receive the code and the password recovery process will not be possible.
Make sure your phone can receive the OTP code: During the password retrieval process, the system will send an OTP code via SMS. Therefore, users need to make sure the phone is working normally, has signal and is not blocking messages from the system. If you do not receive the OTP code, you should check your network connection or request to resend the code.
Create a new password that is strong and easy to remember: After successful authentication, the user will be asked to set up a new password. You should set a password of appropriate length, combining letters, numbers or special characters to increase security. At the same time, choose a password that is easy to remember but should not be shared with others.
Do not provide OTP codes to strangers: The OTP code is security information used only for authentication during the account recovery process. Users absolutely do not share the OTP code with anyone, even if someone claims to be a support staff, to avoid the risk of account access being taken over.
Contact authorities if recovery is not possible: In case the registered phone number is no longer used or there is an error when recovering the password, users should contact the nearest police agency or VNeID support department for instructions on verifying and re-granting account access.