Instructions for looking up application processing progress on Zalo

Zalo can help you look up document processing progress extremely quickly and easily. Below are detailed step-by-step instructions for looking up application processing progress using Zalo.

Zalo is a popular free texting and calling platform in Vietnam, developed by VNG. The application allows users to connect and exchange information via text messages, images, videos, voice and video calls. Besides the communication function, Zalo also supports state agencies, organizations and businesses in providing information, receiving feedback, and improving the quality of service to the people.

The profile lookup feature on Zalo helps people easily track the status of administrative document processing online through the agency’s official Zalo account or integrated service. Users can access the unit’s Zalo page, select the lookup function, enter the case code or information as requested to view resolution progress, processing results and related notifications. This feature contributes to saving time, reducing the need for travel, increasing transparency and facilitating the process of carrying out administrative procedures. However, the scope of the search depends on the system deployed by each agency.

With Public services on Zalousers can perform some simple procedures such as updating information, submitting documents and looking up progress. In this article, let’s find out How to look up the progress of processing submitted documents on the Zalo application with Mini Apps Public Services.

Download Zalo for Android Download Zalo for iOS

How to look up the progress of processing documents on Zalo

Quick guide

Open the Zalo application on the device > access the tab Discover > select Public service in Mini Apps > search and Select the department everyone has submitted their application > press the button Care about > select Public service in a conversation > tap three dashes > select Look up records > enter File number > press the button Look up.

Detailed instructions

Step 1: Open the Zalo application on the device, then access the tab Discover. At section Your Mini Appsselect Public service.

Step 2: Search and Select the department everyone has applied (e.g. Ministry of Information and Communications).

Step 3: Press the button Care about on the Zalo OA page of the application receiving agency.

Step 4: When the chat view opens, select Public service.

Step 5: After being navigated to the Online Public Services page of the Ministry of Information and Communications, touch the icon three dashes in the top right corner.

Step 6: Select Look up records. Then enter File number (written on the application receipt and result return appointment) and press the button Look up to look up the progress of processing submitted documents.

Using similar steps, people can look up documents they have submitted to other agencies. In addition, users can also submit some online applications through the public service portal of state agencies integrated in Zalo.