How to unlink VNeID account and log in to new phone

How to unlink a bank with VNeID is not difficult. Not only instructions on how to unlink banks with VNeID but also log in to this application on a new device.

VNeID contains citizen identification accounts, important personal information and documents. According to regulations, an identity account can only be logged in on only one device at the same time. This is aimed at protecting all citizen information and avoiding intrusion by bad actors.

However, in case you change to a new phone or need to log in to another account, or detect a suspicious device accessing it, users need to unlink on VNeID first. This article will guide How to unlink personal identification accounts on VNeID in case of changing to a new phone.

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How to unlink identification accounts on VNeID

Quick guide

1. Open VNeID on the new phone.

2. Click tab Individual.

3. Select Device management.

4. Click Unlink next to the name of the old device.

Detailed instructions

Step 1: Open the VNeID application on your new phone, then log in to your personal identification account.

Step 2: On the app’s home page, tap the tab Individual in the bottom right corner.

Step 3: Continue selecting Device management. After clicking, a list of devices logged into the identification account on VNeID appears. Everyone needs to click Unlink next to the old device name that was previously logged in.

After unlinking the VNeID account on the old device, everyone will need to log in again on the new phone’s application. The person needs to open VNeID on the new device, enter the CCCD number and password to log in to the personal identification account on the new device.

This method also works effectively in case you detect a suspicious device logging into your personal identification account. When you see a strange device appear in the device list, click Unlink immediately to protect your account.

How to log in to VNeID when you no longer have your old device

After unlinking the VNeID account, if the old device is no longer available or there is an error of not receiving OTP, people can use the NFC feature on their smartphone and scan their chip-embedded citizen identification card to log in with the following steps:

Step 1: Open the VNeID application on the new device and log in with CCCD number and password. At this time, the application will notify the user to log in with a new device and ask to click Confirm to continue.

Step 2: Select NFC authentication with chip-embedded CCCD card.

Step 3: Read the NFC authentication instructions for steps, then press the button Continue and bring the phone close to the CCCD with the chip so the device can read the NFC.

Step 4: After the phone successfully reads the NFC on the chip-embedded CCCD, the application will display the account activation interface on the new device and the system will send OTP code about the new phone.

In case the phone does not have the NFC reading function or has an error that cannot scan the chip on the CCCD, people can borrow another phone with this feature, operate as above to get the OTP, then open it on their device and proceed to log in.

Finally, don’t forget to log out of your VNeID account from the phone you just used by going to the tab Individual > select Device management > press Unlink.

Frequently asked questions about unlinking VNeID

Why can a VNeID account only be logged in on one device?

• According to regulations, electronic identity accounts can only be logged in on one device at a time to ensure safety and avoid personal information leakage.

When I change to a new phone, do I need to unlink my old device?

• Have. You need to unlink the old device on VNeID, then log in on the new phone.

How to unlink VNeID account on old device?

• Enter Individual > Device management > Unlink next to the old device name.

What should I do if I detect a strange device logging into VNeID?

• Please enter immediately Device management and choose Unlink strange devices to protect your account.

I no longer have my old phone, can I log in to VNeID?

• Have. You can log in by scanning the chip-embedded CCCD via NFC on your new phone.

What if the phone doesn’t have NFC?

• You can borrow another device with NFC to scan the CCCD chip, get OTP and log in on your phone.

After using another device to scan NFC, do I need to log out of my account?

• Have. Once completed, go to Personal > Device Management > Unlink to ensure account safety.

How to unlink bank with VNeID?

To unlink your bank account (or social security account) with VNeID, the method is very simple. First, open the application and go to “Wallet” > select the linked bank > tap “Unlink” and confirm. If you want to change banks, you can choose to update directly in the social security section on the application.

Specific detailed steps

1. Log in to the VNeID app on your phone.
2. Select the Document Wallet section.
3. Select Bank Account Information (or Social Security Account).
4. Select the bank being linked, click Cancel link.
5. Confirm by entering Passcode (password) to complete.

Note: If you encounter errors or difficulties while performing, you can call the hotline 1900 0368 for support.

Above are instructions for unlinking a VNeID account and opening it on a new phone as well as how to unlink a bank account. Wish you success!